Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Live Med Ltd website (livemedservices.co.uk) and the provision of event medical cover and related services by Live Med Ltd. Live Med Ltd is a company registered in England and Wales. Registered office: Live Med Ltd, United Kingdom. Email: [email protected]. By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services. We reserve the right to update these Terms at any time. The current version will always be published on this page with the date of last revision. Continued use of our website or services following any update constitutes acceptance of the revised Terms.

Live Med Ltd provides event medical cover, welfare services, and clinical staffing for events, festivals, TV & film productions, sports fixtures, and corporate gatherings across the United Kingdom. All clinical staff supplied by Live Med Ltd hold appropriate qualifications and professional registrations for their stated clinical grade. Live Med Ltd operates in accordance with JRCALC clinical guidelines and relevant UK regulatory frameworks. Live Med Ltd does not provide emergency NHS services. In any life-threatening emergency, you must call 999 immediately. Our staff will always summon NHS emergency services where clinically indicated.

All quotations issued by Live Med Ltd are valid for 30 days from the date of issue unless otherwise stated. A quotation does not constitute a binding contract. Quotations are based on the information provided by the client at the time of enquiry. Live Med Ltd reserves the right to revise a quotation if the scope, risk profile, or attendance figures change materially. VAT will be added to all fees where applicable at the prevailing rate.

A booking is only confirmed when Live Med Ltd has issued written confirmation (by email or signed contract) and any required deposit has been received. The client is responsible for providing accurate event information, including expected attendance, venue layout, risk assessment, and any known hazards. Failure to provide accurate information may affect the level of cover provided and may result in additional charges. Live Med Ltd reserves the right to refuse or withdraw from a booking where, in our reasonable professional judgement, the safety of our staff or attendees cannot be adequately assured.

Cancellation by the client: • More than 28 days before the event: no charge • 14–28 days before the event: 25% of the agreed fee • 7–13 days before the event: 50% of the agreed fee • Less than 7 days before the event: 100% of the agreed fee Cancellation charges reflect costs already incurred by Live Med Ltd in staffing and preparation. Cancellations must be made in writing to [email protected]. Changes to a confirmed booking (e.g. date, location, attendance figures) must be requested in writing as soon as possible. Live Med Ltd will endeavour to accommodate changes but cannot guarantee availability. Material changes may result in a revised quotation. Cancellation by Live Med Ltd: Live Med Ltd reserves the right to cancel a booking in exceptional circumstances beyond our reasonable control (force majeure), including but not limited to severe weather, civil emergency, or critical staff illness. In such cases, we will provide as much notice as possible and offer either a full refund of any sums paid or, where possible, an alternative arrangement.

Payment terms are set out in the booking confirmation or contract. Standard terms are: • Deposit: 25% of the agreed fee due upon booking confirmation (where applicable) • Balance: due 14 days before the event date, unless otherwise agreed in writing Invoices are payable within 30 days of the invoice date unless otherwise stated. Late payment will attract statutory interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable debt recovery costs. All prices are exclusive of VAT unless expressly stated otherwise.

Live Med Ltd carries professional indemnity insurance and public liability insurance appropriate to the services we provide. Nothing in these Terms limits or excludes our liability for: • Death or personal injury caused by our negligence • Fraud or fraudulent misrepresentation • Any other liability that cannot be excluded or limited by English law Subject to the above, our total liability to you in connection with any booking or contract shall not exceed the total fees paid by you for that booking. Live Med Ltd is not liable for: • Indirect, consequential, or economic losses • Loss of profit, revenue, or business opportunity • Losses arising from inaccurate or incomplete information provided by the client • Events outside our reasonable control (force majeure) The client is responsible for ensuring that the venue and event comply with all applicable health and safety legislation and that a suitable risk assessment has been carried out.

The client agrees to: • Provide accurate and complete information about the event at the time of booking and notify Live Med Ltd promptly of any material changes • Ensure that Live Med Ltd staff have safe, unobstructed access to all areas of the venue necessary to perform their duties • Provide a suitable, secure area for the medical post, including access to power, water, and shelter where required • Comply with all reasonable instructions given by Live Med Ltd's clinical lead on site • Not instruct Live Med Ltd staff to act outside their scope of practice or in contravention of clinical guidelines • Ensure that all event staff and security personnel are briefed on the location of the medical post and the procedure for requesting medical assistance

The content on this website is provided for general information purposes only. Live Med Ltd makes no warranty as to the accuracy, completeness, or fitness for purpose of any information on this site. You must not use this website: • In any way that breaches any applicable local, national, or international law or regulation • In any way that is fraudulent, harmful, or deceptive • To transmit unsolicited commercial communications • To attempt to gain unauthorised access to any part of our systems Live Med Ltd reserves the right to suspend or restrict access to the website at any time without notice.

All content on this website — including text, images, logos, graphics, and design — is the property of Live Med Ltd or its licensors and is protected by copyright and other intellectual property laws. You may view and print content from this website for your own personal, non-commercial use only. You must not reproduce, distribute, modify, or create derivative works from any content without our prior written permission. The Live Med Ltd name, logo, and brand marks are trade marks of Live Med Ltd. Nothing on this website grants any licence to use them.

Live Med Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and protect personal data are set out in our Privacy Policy, available at livemedservices.co.uk/privacy.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or our services shall first be referred to good-faith negotiation between the parties. If the dispute cannot be resolved by negotiation within 30 days, either party may refer the matter to the courts of England and Wales, which shall have exclusive jurisdiction. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

Entire agreement: These Terms, together with any booking confirmation or contract, constitute the entire agreement between the parties and supersede all prior representations, negotiations, or agreements. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Waiver: Failure by Live Med Ltd to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future. Third parties: These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999. Contact: For any queries about these Terms, contact us at [email protected].